ErlangXLS

Screenshot: ErlangXLS 1.0
License: Freeware
Size: 263.7 KB
Date Added: 25 October, 2009
Category: Business & Productivity / Calculators
Author: CC-Logic
Rating: 5 star

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.


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ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang,they take into account abandoned calls.


Operating Systems:  Windows Vista Ultimate x64, Windows Vista Ultimate, Windows Vista Starter, Windows Vista Home Premium x64, Windows Vista Home Premium, Windows Vista Home Basic x64, Windows Vista Home Basic, Windows Vista Enterprise x64, Windows Vista Enterprise, Windows Vista Business x64, Windows Vista Business, WinXP, WinNT 4.x, WinNT 3.x, WinME, Win98, Win95


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