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ErlangXLS

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License:	Freeware
Size:	263.7 KB
Date Added:	25 October, 2009
Category:	Business & Productivity / Calculators
Author:	CC-Logic
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ErlangXLS 1.0

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.

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ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang,they take into account abandoned calls.

Operating Systems: Win95 , Win98 , WinME , WinNT 3.x , WinNT 4.x , Windows Vista Business , Windows Vista Business x64 , Windows Vista Enterprise , Windows Vista Enterprise x64 , Windows Vista Home Basic , Windows Vista Home Basic x64 , Windows Vista Home Premium , Windows Vista Home Premium x64 , Windows Vista Starter , Windows Vista Ultimate , Windows Vista Ultimate x64 , WinXP

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